Warranty & Replacement
Last Updated: March 2026
Warranty Periods by Brand
The table below reflects standard residential-use warranty periods. Commercial use may carry shorter terms — always verify with the manufacturer for your specific model.
| Brand | Warranty Period | Coverage Type |
|---|---|---|
| Husqvarna | 3 Years | Limited (residential) |
| Toro | 5 Years | Limited (residential) |
| EGO Power+ | 5 Years | Limited (tool & battery) |
| Generac | 3 Years | Limited |
| DuroMax | 3 Years | Limited |
| Westinghouse | 3 Years | Limited |
| Cub Cadet | 3 Years | Limited (residential) |
| Craftsman | 2 Years | Limited |
| Backyard Discovery | 5 Years | Limited (structural components) |
| Gorilla Playsets | 10 Years | Limited (wood components) |
| KidKraft | 1 Year | Limited |
| Lifetime Products | Varies by product | Limited |
| Bluetti / Jackery | 24 Months | Limited (varies by model) |
⚠ Warranty periods listed are for standard residential use. Always check your product's included documentation or the manufacturer's website for model-specific terms. Commercial-use coverage may differ.
How to File a Warranty Claim
We handle all manufacturer coordination on your behalf — you don't have to navigate brand support portals or hold lines. Just follow these steps.
Contact Us First
Email Contact@popcobs.com or call +1 (575) 210-4009. Do not contact the manufacturer directly — we'll coordinate everything faster on your behalf.
Provide Your Order Details
Have your order number, the product name or model, and a clear description of the issue ready. Photos or short videos of the defect speed things up significantly.
We Review & Confirm Coverage
Our team reviews the claim against the manufacturer's warranty terms for your specific product. We'll confirm within 1–2 business days whether the issue is covered.
Resolution: Replace, Repair, or Refund
Depending on the manufacturer's policy and the nature of the defect, we'll arrange a replacement unit, coordinate a part shipment for repair, or process a full refund. See the decision guide below for details.
No Return Needed for Defective Items
In most cases, you do not need to ship the defective product back to us. We'll confirm this during the review. If a return is required, we provide a fully prepaid label.
Replace, Repair, or Refund?
Here's how we determine the best resolution for your situation.
Replacement
A replacement unit is arranged when the product arrived defective, failed within the warranty window, or cannot be repaired by part replacement. We handle all shipping — no cost to you.
Parts & Repair
Where a specific component has failed but the rest of the product functions normally, the manufacturer may ship the replacement part directly to you. We coordinate this and confirm the part is covered.
Full Refund
If a replacement isn't available or the product cannot be repaired within a reasonable timeframe, we issue a full refund to your original payment method. No restocking fees, ever.
How to File a Warranty Claim?
To start a warranty claim, reach out to us at Contact@popcobs.com or give us a call at +1 (575) 210-4009. Have your order number ready along with a brief description of the issue — photos help too if you have them. We'll handle all manufacturer coordination on your end. If your item arrived defective, there's no need to ship anything back; we'll sort out a replacement or full refund for you.
Have a Warranty Issue? Let's Sort It Out.
Our team handles all manufacturer coordination so you don't have to. Reach out and we'll get things moving within 1 business day.