Cancellation Policy

Last Updated: March 2026

Sometimes things change — and that's okay. If you need to cancel an order, we've made the process as straightforward as possible. Here's everything you need to know.

Can I Cancel My Order?

Yes, absolutely. You can cancel any order free of charge as long as it hasn't left our warehouse yet. Just contact us as soon as you can and we'll stop the shipment and issue a full refund. No fees, no questions asked.

How to Cancel Your Order

To cancel your order, reach out to our team right away. The sooner you contact us, the better — once an order ships, we can no longer stop it.

✉ Email: Contact@popcobs.com
✆ Phone: +1 (575) 210-4009

Please have your order number and full name ready when you contact us — it helps us find your order quickly and act fast.

What If My Order Has Already Shipped?

If your order has already left our warehouse, we're unable to cancel it mid-transit. But don't worry — you can still return it once it arrives. Our return window is 90 days from the delivery date, and the process is completely free:

We provide a free prepaid return shipping label
No restocking fees — not ever
Full refund issued within 7 business days of us receiving the item back

For full details on how returns work, visit our Refund & Returns Policy.

What If I Ordered the Wrong Item?

Mistakes happen — if you realize you ordered the wrong product, contact us right away. If your order hasn't shipped yet, we can cancel it and help you place the correct one. If it's already on its way, our return policy covers you once it arrives.

Order Cancellations by Popcobs LLC

In rare cases, we may need to cancel an order on our end. This can happen for reasons such as:

The item becoming out of stock or unavailable after your order was placed
An inability to verify your payment information
An issue confirming your delivery address
A pricing or product listing error on our website

If we ever have to cancel your order, you'll hear from us right away by email and a full refund will be processed within 7 business days. We'll always do our best to offer an alternative if one is available.

Refunds After Cancellation

Once your cancellation is confirmed, here's what to expect:

Your full payment will be returned to your original payment method
Refunds are processed within 7 business days of confirmation
You'll receive a confirmation email once your refund has been issued
Depending on your bank or card provider, it may take a few additional business days to appear in your account