Assembly & Installation Policy

Last Updated: March 2026

We want every Popcobs LLC order to feel like a win from start to finish — and that includes getting your product set up without any headaches. Whether you ordered a riding mower, a generator, or anything else from our store, we've got you covered when it comes to assembly.

Do You Offer Assembly Services?

Yes, and it's completely free. Popcobs LLC offers complimentary remote assembly guidance on any product we sell, including riding mowers, zero-turn mowers, push mowers, portable generators, garden equipment, and Home Finds items. Our team provides step-by-step assistance via phone or video call to walk you through the entire setup process — no digging through manuals on your own, no guesswork, no extra charges.

How Does Remote Assembly Guidance Work?

Once your order arrives, contact us to schedule your free assembly guidance session. A member of our team will connect with you by phone or video call at a time that works for your schedule. We'll walk you through every step of the assembly process in real time, from unboxing to final setup, following the manufacturer's instructions exactly.

Most customers find the process straightforward with our guidance — and if anything comes up along the way, we stay on the line until everything is sorted.

How Do I Request Assembly Guidance?

Assembly guidance is not automatically scheduled with your order — just reach out after your delivery arrives and we'll set it up:

✉ Email: Contact@popcobs.com
✆ Phone: +1 (575) 210-4009

Please have your order number handy and let us know which item you need help assembling. We'll find a time that works for you.

What's Included in the Assembly Guidance?

Our remote assembly guidance covers everything needed to get your product ready for use:

Live phone or video call walkthrough from start to finish
Step-by-step guidance following the manufacturer's instructions
Help verifying all parts are properly secured and aligned
Functionality check guidance once assembly is complete
Ongoing support if questions come up during or after setup

Do Products Come With Assembly Instructions?

Yes. Every product sold by Popcobs LLC includes manufacturer assembly instructions. If you prefer to assemble it yourself, the instructions will walk you through each step. And if you have questions along the way, our team is always happy to help — just give us a call or send us an email.

How Long Does Assembly Take?

Assembly time varies depending on the product. Smaller items may take an hour or less, while larger or more complex equipment like riding mowers or zero-turn mowers may take a bit longer. When you contact us to schedule your guidance session, we'll give you a realistic time estimate so you know what to expect.

Is Assembly Guidance Really Free?

Absolutely — no fees, no hidden charges, nothing extra. Remote assembly guidance is part of the Popcobs experience. We believe you should be able to enjoy your purchase without worrying about the setup process, so we've made it free for every customer on every order.

What If Parts Are Damaged or Missing When My Order Arrives?

Please do not attempt assembly if any parts appear damaged or are missing from the box. Contact us first and we will sort it out for you:

Email Contact@popcobs.com with your order number and photos of the issue
We will ship replacement parts to you at no cost
Once your parts arrive, we can schedule your assembly guidance session and proceed on your schedule

Attempting to assemble a product with damaged or missing components can affect its safety and performance, so it's always best to reach out first.

Safety Notice

Whether you're assembling a product yourself or following our remote guidance, please keep the following in mind:

Always follow the manufacturer's assembly instructions carefully
Make sure the surface is level and stable before beginning any assembly
Do not modify, alter, or add to any product after assembly — doing so may void the warranty and create safety hazards
Keep children and pets away from the assembly area at all times during setup
For power equipment like mowers and generators, do not attempt to start the product until assembly is fully complete and all safety checks have been done