Refund and Returns Policy

Last Updated: March 2026

Customer Satisfaction Guarantee

Your satisfaction matters to us more than anything else. If something isn't right — whether it's the wrong item, a damaged product, or simply a change of heart — we'll work with you to make it right. No runaround, no hassle.

Return Eligibility

We accept returns within 90 days of the delivery date. Here's what qualifies:

Defective items: Eligible for return regardless of condition. If your item arrived damaged, malfunctioned, or is not as described, contact us and we'll make it right — no condition requirements apply.
Non-defective items (change of mind): Eligible for return only if the item is in new or like-new condition — unused, unassembled, and in original packaging. For large power equipment such as riding mowers, non-defective returns are accepted only if the equipment has not been operated or used outdoors.

If you're unsure whether your item qualifies, just reach out — we'll always try to find a solution.

How to Request a Return

Contact us first: Reach out at Contact@popcobs.com or +1 (575) 210-4009 before sending anything back. If the item is damaged or defective, a few clear photos and a brief description go a long way.
Wait for our response: We'll get back to you with everything you need — return instructions, label, next steps. Please don't ship anything until you hear from us.
Send it back: Once you're cleared to return, use any insured and trackable shipping service. Make sure you hold onto the tracking number.
Drop-off options: You can ship it by mail to our warehouse or use an authorized drop-off location — whichever is easier for you.

Return Shipping Costs

If your item arrived damaged, defective, or incorrect — we take full responsibility. We'll send you a free prepaid return label and cover everything.
If you're returning for any other reason — we still provide a free prepaid label on all approved returns.
Either way, there are no restocking fees. Once we receive and inspect your return (within 72 hours), your full refund will be processed within 7 business days.

Refund Process

We inspect returned items within 72 hours of receiving them
Refunds are processed within 7 business days after inspection
You'll get your full amount back, including any original shipping costs
We never charge restocking fees — not for any reason

Wrong or Damaged Items

Got the wrong product or something that showed up damaged? Just send us an email with a photo and your order number. You won't need to return it — we'll either ship you a replacement or refund you in full, your choice.